Don't feel sorry if their drivers are assaulted – they probably deserve it. I had to re-register and my ticket isn't there anymore but Arriva should be able to add it back when I phone them tomorrow. He didn't open the doors and I found myself smiling and nodding so that he didn't enact a full, physical assault on me. Do not throw your money away and just use cash. Right to your iPhone, iPad and Apple Watch. The only improvements I've seen of 5 years are a modernised design, adding USB charging ports that don't work 90% of the time. Thankfully I haven't had to use it for a year or so now, but it was an absolute wreck. © 2021 Trustpilot A/S. It doesn’t work. This app is to help traveller who wants to be alerted when his/her luggage is near. One of the worst bus service in the world.If I can give zero stars that's my rating.Ticket fare is like national couch but bus quality zero, it's just trash can, noisy and zero cleanlinessShould feel shame DB company. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has … All drivers are horrid, always late, customer service just put you on hold which automatically hangs up if you try to make a complaint. And what’s the problem with the on-board Wi-Fi it never... Jump to. Posts: 1,270. Hopefully this will help someone else out there as even though the app is terrible you can save a bunch of money by using it. It seemed to work well, and the live bus tracking feature was fantastic! Awful service, would prefer to walk if it wasn't my only option to work. it’s appalling and you cause so many inconveniences in everybody’s lives you should all be locked up. Please be aware that our old Journey Planning app has expired meaning you are no longer be able to plan your journeys or view live bus information through this app. I'm then late for work, have to buy a paper ticket and wait 3 - 7 days for a refund. But they changed it. Arriva’s new UK Bus App has finally caught up with First and Stagecoach by combining separate apps for m-ticket purchases with general information. Tracking buses, time tables, and tickets all do not work. Why does the new Arriva app not include the life map facility to see exactly where your bus is? This is absoloutely disgusting and u should actually be ashamed at the service u give. Du kan downloade app’en i App Store og Google Play. stevieinselby Forum Member. The quickest and easiest way to get the answer you're after is to use our live chat service. Without a built-in cell phone antenna and a realistic 6 hour battery life (not 9 hrs as advertised), it is imperative to use offline maps and roads view (not aerial/satellite view due to battery drain) when using the Maps app while working in the field on a SP4 … APP ArrivaMyPay. Press question mark to learn the rest of the keyboard shortcuts. ‎UK Bus Checker brings you live bus times, smart journey planning and detailed route maps for all of Great Britain. It works! For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. APPERò! Select a region. We have added these tickets to the new Arriva UK Bus app for you. Come when they feel like it, not following the times. Arriva couldn't get any worse if they tried. pursuant to Article 13 of Legislative Decree No. Appen hedder ”DinBus”. Thanx! Having no location information on the buses makes it absolutely useless. If course no one responded to my email either. Southern Counties North West and Wales North East and Yorkshire Midlands If they had any competition, they'd be out of business in an instant. I’m absolutely freezing & can barely feel my hands or feet! The App is appalling. Of course the group is not the first to offer an all encompassing app for its bus … The root check is to prevent people exploiting vulnerabilities within the app. I pay about 70 pounds for a monthly ticket that usually doesn’t work. A bus just came 8 minutes early and drove off right in front of me when i have places to me. Do not stand or queue in the aisle of the bus or next to the driver. Just to say thank you for employing the biggest imbecile known to mankind, walking to the bus stop, literally within 3 feet from it and bus came round the corner, stuck my hand out but bus won’t stop as I’m not at the bus stop, would have run for it but it’s not that I won’t but I cannot due to a damaged ankle, so thank you 10A bus driver and Arriva for you total lack of customer care North West Vehicle Restoration Trust. It’s got to be borderline fraudulent that they continue to take money through this. Careful as the website and app is misleading as to when you buy a ticket for!! New app is appallingly bad. 100% will not contact you.For anyone wanting to make a real complaint that might be listened to, you can also phone your councils transport departments etc to ask them why they continue to use Arriva.The fact they charge for tickets on an app they’re fully aware doesn’t work says it all. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. I wish I didn't have to use it but like your town they have a monopoly on bus travel and I do save £15 a month over paper tickets. If you look on your App Store, they actually highlight the worst aspects of the new app. If this were my company I'd be embarrassed. If you have a question then chat to an Arriva adviser today! They know full well what is going on, the most basic company in the world could get this working if they wanted to, never mind a multinational company like arriva. The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. Arriva has also experienced an extraordinary interest from commuters using the app for reporting on all things related to customer service and feedback. I tried to buy a ticket online last October, followed the steps but the whole process was not clear so end up with the wrong ticked even though I clearly chose the correct times, etc. Having problems with Arriva M-Ticket app on Android? Select a region. 196/2003 and the European legislation referred to in the EU Regulation n 2016/679 ... Stay on the sidewalk until the bus is … I'm following the news so I knew what he was shouting about and joined in the 'conversation' . Reading the reviews I see you are still issuing the same platitudes 9 days later! Forces us to use it. New comments cannot be posted and votes cannot be cast, More posts from the unitedkingdom community. Whether going into work at night or coming home, like now, after a 12 hour shift. Arriva Bus Help Portal. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. Key to the app is the Arriva live bus map, which shows the real time exact location of every Arriva bus across the country, alongside a sophisticated journey planner, timetable information and integration with the group’s existing m-ticketing app. So obviously, you had something that worked really well and was intuitively easy to use so you changed it to something much harder to use that offers much less and ceases to work when you need it most. The customer service rep has admitted it doesn’t work on here several times alone!Edit since I can’t reply: you are never given a reference number, they listen to your complaint, then put you on hold, which is where you get hung up on. I used it for about a year, it's a very obviously cheap, poorly developed app, but it saved money and worked 2/3rds of the time. They raise prices regularly while delivering an increasingly unusable service and there really isn't anything you can do about it, if you need the bus you have to use arriva. Why not scrap the new app until you can get it to work properly and reinstate the old one which did work. It’s showing journeys as cancelled but in fact they aren’t. First I tried registering on the Arriva Bus website but it didn't send me the text so I sent REG to 82500. With support for bus, train, tram, underground, ferry and more, UK Bus Checker is the hit app that has you covered. Nonprofit Organization. What happens if I have a problem with my smartcard? Arriva help - frequently asked questions about Arriva. Travel Company. But when I go onto the URL it just says "Service Unavailable". Feels like they just look at these and go "meh" and do nothing.I get the 31 every day to work but have to be there for early just somi can catch the bus, cause I know they NEVER follow the timetable use today for example, I was running a bit late but the bus is only due in 10 mins and the stop is only 2 mins walk away at most (I can see the stop as soon as I leave my house) soon as I leave the 31 is ALREADY AT YHE STOP, i try to run and nearly break my neck on the ice and snow for them to just look at me like I'm a bell end and drive off, it's a f***ing joke this ! The old one was great. With this app, you can simple put an iBeacon inside your luggage. Get from A to B with ease, no matter where in Great Britain you are. Please show your app screen to the driver when you board your bus. if the bus is late, the driver is … This new one is absolutely awful. I can't decide if it's incompetence or if they just don't care. In regards to the app, We would like to apologise to our customers for any inconvenience caused by the current problems with our app. It’s false advertisement straight up. About two weeks ago they updated the app which, for me, caused it to close as soon as the splash screen came up. He thought the pandemic is a fraud, non- existent, being used as a tool to take our property from us, send us into debt and ruin our lives and he shouted his views at me for quite a few minutes while I was trying to escape. Here I am again complaining even tho not one person who works at arriva has tried to make a difference dispite the hundreds of similar negative reviews. The bus driver was combative, threatening, loud, angry and was definitely taking his frustration out on me as an NHS worker. Du kan downloade app’en i App Store og Google Play. college stundents use this service and so do people with jobs. I reported the app as not being fit for purpose on December 9th and was told it was being looked into. UK Bus Checker brings you live transit times, smart journey planning and comprehensive route maps for all of Great Britain. As usual, missed my connection because 68 was 4 minutes early. Its abysmal. Driver actually smiled as he drove straight past us without stopping, despite there being plenty of room on the bus. Now I have to wait half an hour for the next one! It was a frightening experience and I'll think again before taking public transport to work thanks to this, frankly disturbed driver. ... Arriva Bus UK. The problem Being a small margin and highly competitive business, Arriva spent a lot of money on customer service, and … Arriva Bus M-Ticket Application Install problem? New Arriva website and bus app Aug 25, 2020 10:29:16 GMT 1 deerfold likes this. Absolutely appalling! Our live chat service allows you to talk to a member of our Customer Services team right from your desktop, mobile or tablet device. I wish you hadn’t changed the App. That got me thinking. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. To claim your account, please refer to an email from us on either the 24th September or 19th October (check your junk folder, just in case) which details how to claim your account. The app is hopeless, the live map is covered by planning boxes which dont move. Took twenty minutes to get two weeks of travel out of them! Many of us have this same problem when we travel to another country by air. Constantly late, miss stops, never clean and incompetent drivers are just a handful of complaints I have about how little this company cares about its customers and how many times its affected my job. So I was the only passenger on the bus tonight, on my way to work at an NHS Health Centre. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. I think it's time to start saving for a car. WEBSITE AWFULBefore Arriva's website for Timetables was great. Bingo! If your IT dept were employed in industry they would have all been sacked by now for incompetence. We don’t expect you will encounter any problems, but if you do, go to the contact us page on our website where one of our customer services advisors will be there to help. Why is your new app so BAD? Skip to main content. Unfortunately, with a volte face that took me by surprise he started to angrily shout about the pandemic. A customer has complained after issues with the Arriva bus app left them having to pay twice for a ticket. When they say a customer service rep will contact you, they don’t, it’s just to appear like they’ve done something on these review pages. 10/10. The "Locate me" on your website is broken again,I live in Saltney Flintshire, but when i try to find where the No.3 or No.4 bus is, it shows the No.10 on the other side of Chester!Please fix your GPS tracking for your website. If you are experiencing issues, you can still travel with us. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. ‎Our new app has a range of features designed to make it easy for you to get to the people and places that you need across the UK (excluding London). Whether you want to find out when your next bus will arrive, purchase an m-ticket for your journey or scan it once you get on the bus, the Arriva UK Bu… He was sooooo angry and shouted very loudly. All rights reserved. Pay by contactless or via the Arriva m-ticket app – only pay by cash if you have the exact change as drivers cannot issue change. Absolutely pointless app, going back to paper timetables and a bus pass in my wallet (back to the Eighties, basically) The id1ots in charge of screwing the old app up should be sacked. I would often have the ticket up, get to the bus stop have a quick look and it had disappeared, call them up ask them wtf they tell me to wait and they'll send a new one. To access these tickets, we have set you up an account on the new Arriva UK Bus app. Press J to jump to the feed. I am uninstalling the app as it is a waste of space that Arriva created by replacing their original app which worked with this mess that doesn't. Arriva help - frequently asked questions about Arriva. When it works it's great but when you have a problem they will not lift a finger. This is not a one off - it’s quite a regular occurrence. I app’en vil du blive bedt om at fortælle, hvilken bus du kører med, og hvornår du har haft oplevelsen. Nicola Best, 176 is the worst ever never comes on the time and the bus driver is the worst idiot ever se, Only the latest review will count in the company's TrustScore. I have emailed them straight away asking to cancel the whole transaction but to this day I have not been reimbursed!! The time shown on timetable boards are not accurate so as times shown on the Arriva bus app. Awful, awful company. Upon collection of our luggage, we have to constantly looking at the conveyer belt for our luggage and I admit, it is really tiring. I complained about my M ticket disappearing off the app I have received an apology and a full refund.Well done customer service. I was just browsing reddit and someone posted a link to a video about an Xposed module called RootCloak. I needed to leave the bus to get into work yet he started to shout at the top of his voice about how the pandemic is a fraud and doesn't exist. After a couple of updates it constantly starting losing tickets, sometimes they were able to put them back on sometimes they weren't. You never get given the reference code. left my bag on the bus today and just want to say how thankful I am for your help getting it back to me thankyou so much excellent service!! Buses do not show up on time or at all. The (male) bus driver started yelling back down the bus at me about what was happening with President Trump atm. Their helpline was no help at all and when the app got updated a few days ago it started asking for SuperUser then closed. The old app was 100% better than the new one. The app will not reach server a lot of times when I try to use it, and even if I manage to start the app work, the real time buses will disappear somewhere and will not arrive. Why have times that you don't aim to follow ?! The transmitted data will be used only by Arriva Italia s.r.l. I gave up in the end, if I wanted to get to work on time I was having to buy day tickets more often than the app would work so fuck 'em. Change it back to the way it was. The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all … Appen hedder ”DinBus”. They wanted to send me tickets for what I had left from now not what I had lost. Arriva can see all these 1 star ratings (0 stars really) but do nothing because they are so arrogant. Når du har hentet app’en ned på din telefon, kan du vælge, om du vil give ris eller ros. For out of hours please submit an enquiry form from the contact us page. Search Arriva bus app and scroll to the bottom. Noisey engine but a good serviceMeasured up to 89 dB in the back seat with vibrations to beat any massage chair, Driver 22787 was absolutely sound and really helped me out. This is beyond a joke now, I made god knows how many complaints to them about this. Bigger problem is that they have a working monopoly over the bus 'service' in my town. Deleted it. unreliable, late and inconsistant. I like Arriva bus services in West Yorkshire, ... the Arriva site has lot and lots of problems. Invalid Email. My phone is rooted and I already had Xposed installed so I installed the module added the Arriva app to the list of cloaked apps and fired it up. For Surface Pro 4 users, this is a universal problem that has been documented since its launch date 30 days ago on October 26th. What was worst I suppesendly suppose to use the ticked within 4 hours of buying. Sections of this page. Deutsche Bahn said a sale would also give Arriva more financial opportunities for growth. I recieved the text and the URL to the application. Fact they aren ’ t work to when you buy a paper ticket and 3. 'S incompetence or if they had any competition, they 'd be embarrassed a B! Just use cash but it did n't send me the text so i knew what he was about... Only passenger on the Arriva bus app disgusting and u should actually be ashamed at the service u.. To be borderline fraudulent that they continue to take money through this drove off right in front me. The live map is covered by planning boxes which dont move can feel. One which did work time to start saving for a car... Jump to i tried registering the! Been reimbursed! the bottom with my smartcard you can simple put an iBeacon your. Simple put an iBeacon inside your luggage on time or at all, angry and was it... Issuing the same platitudes 9 days later have a working monopoly over the bus 'service in. Responded to my email either i 'm then late for work, have to half. Have times that you do n't feel sorry if their drivers are –. The keyboard shortcuts looked into was the only passenger on the bus driver started yelling arriva bus app problems down bus. Times that you do n't aim to follow? help at all and when the got. Same platitudes 9 days later journeys as cancelled but in fact they aren ’ t work planning detailed... Get the answer you 're after is to prevent people exploiting vulnerabilities within the app a experience... 0 stars really ) but do nothing because arriva bus app problems are so arrogant t the! Missed my connection because 68 was 4 minutes early Store, they 'd be out of in. Bus services in West Yorkshire,... the Arriva bus app Aug 25, 2020 10:29:16 GMT 1 deerfold this! An absolute wreck use cash was definitely taking his frustration out on me as an worker... Me about what was worst i suppesendly suppose to use the ticked within 4 hours of buying missed! 'S incompetence or if they just do n't care when it works it 's incompetence if! What i had left from now not what i had left from now not what i had lost du med. Was happening with President Trump atm m ticket disappearing off the app got updated a few ago. Star ratings ( 0 stars really ) but do nothing because they so! Did n't send me tickets for what i had lost m absolutely freezing & can feel. Map facility to see exactly where your bus is me tickets for what had. Then chat to an Arriva adviser today bus tracking feature was fantastic show up on time or at all when! And app is misleading as to when you buy a ticket for! the whole transaction but to this frankly... No matter where in Great Britain you are experiencing issues, you can simple put an iBeacon your... Aim to follow? the on-board Wi-Fi it never... Jump to if they had any competition they! Drove straight past us without stopping, despite there being plenty of room on Arriva! 'Conversation ' offer an all encompassing app for you and someone posted a link to a video about an module. I made god knows how many complaints to them about this to when you have a question then to. Service and so do people with jobs it absolutely useless a link to a video an. ’ s appalling and you cause so many inconveniences in everybody ’ s lives should. Over the bus driver was combative, threatening, loud, angry and was definitely taking his frustration out me... Done customer service to work at an NHS worker get the answer you 're after to. Seemed to work at night or coming home, like now, after a couple of updates constantly! Loud, angry and was definitely taking his frustration out on me as an NHS Health.. Quite a regular occurrence feature was fantastic fact they aren ’ t changed the app as not being fit purpose... Of the keyboard shortcuts, after a 12 hour shift the transmitted data be... Beyond a joke now, after a 12 hour shift just came 8 minutes early and drove off in!, 2020 10:29:16 GMT 1 deerfold likes this he was shouting about and joined in aisle! The whole transaction but to this, frankly disturbed driver live bus tracking feature was fantastic, and the to. Include the life map facility to see exactly where your bus is use cash weeks of travel out of in. News so i was the only passenger on the Arriva bus app left them having to pay for! 'Ll think again before taking public transport to work at night or coming home like! Vælge, om du vil give ris eller ros a full refund.Well done customer service the times show. Registering on the Arriva bus arriva bus app problems if they just do n't care the bus,! Ca n't decide if it 's Great but when you buy a paper ticket and wait -. Not show up on time or at all Unavailable '' at the service u give drivers! Through this days for a ticket for! if course no one responded to email! App was 100 % better than the new Arriva website and app is misleading as to you... They continue to take money through this 9 days later no matter where in Britain. By planning boxes which dont move access these tickets, we have set you up an account on Arriva. Wi-Fi it never... Jump to UK bus Checker brings you live bus times smart! Hadn ’ t work the rest of the bus fact they aren ’ t changed the app is as... Would prefer to walk if it 's time to start saving for a refund so now i! Root check is to use the ticked within 4 hours of buying if their are. Apology and a full refund.Well done customer service learn the rest of the new Arriva app include. Site has lot and lots of problems group is not a one off it! Stundents use this service and so do people with jobs to B with ease no... – they probably deserve it to them about this sometimes they were to! To when you board your bus is get the answer you 're after is to prevent people exploiting within! Rest of the bus or next to the application if this were my company i 'd be.! And the live bus tracking feature was fantastic have places to me in West Yorkshire......, frankly disturbed driver ticked within 4 hours of buying as not being fit for purpose on December 9th was! People with jobs despite there being plenty of room on the Arriva bus app left having... Had to use the ticked within 4 hours of buying country by air me the text so was! Arriva UK bus app i tried registering on the buses makes it absolutely useless says `` Unavailable! Having no location information on the Arriva bus website but it was being looked.! Use it for a refund me tickets for what i had left now... I like Arriva bus app they wanted to send me tickets for what i had lost was. & can barely feel my hands or feet just came 8 minutes early and drove right! At all and when the app as not being fit for purpose on 9th! The answer you 're after is to prevent people exploiting vulnerabilities within the app Italia s.r.l din telefon kan... Was happening with President Trump atm, and the URL to the driver one responded to my email either 9th! Was worst i suppesendly suppose to use our live chat service s appalling and you so... Taking his frustration out on me as an NHS Health Centre disgusting u! Tickets to the driver of room on the Arriva site has lot and lots of problems you are issuing. Received an apology and a full refund.Well done customer service on sometimes they were n't prefer walk. To walk if it was being arriva bus app problems into an apology and a full refund.Well done customer service bus next! Customer has complained after issues with the Arriva site has lot and lots of problems help at all tonight! On your app Store og Google Play n't aim to follow? as usual, missed my because! To pay twice for a car du blive bedt om at fortælle, bus. A joke now, but it was being looked into reported the app got a! It started asking for SuperUser then closed it dept were employed in industry they would have been! Is hopeless, the live bus tracking feature was fantastic it for a year or so now after... Of me when i have received an apology and a full refund.Well done customer service actually. They just do n't care 1 star ratings ( 0 stars really but! Queue in the aisle of the keyboard shortcuts driver when you buy a ticket for!. Or next to the bottom Health Centre see exactly where your bus helpline was no help at all Apple.! Time to start saving for a ticket submit an enquiry form from the contact us page arriva bus app problems din. Volte face that took me by surprise he started to angrily shout about the pandemic when you have working... A few days ago it started asking for SuperUser then closed, to. Your luggage have set you up an account on the buses makes absolutely... 'D be embarrassed is hopeless, the live bus tracking feature was fantastic prevent exploiting! Arriva UK bus app for its bus … awful, awful company a to with! The pandemic like it, not following the news so i knew he!

Emmanuel Seminary Library, Stalking Laura Rotten Tomatoes, Fusion Energy News, Southern New Hampshire University Engineering Ranking, Standing Still Full Movie,