I genuinely cannot understand how a bus service can be so pathetically disgraceful. Either they are quite nice and respectful, the other half always seem to have some kind of grudge with every single passenger on that shambolic bus. He further went on to say my sort should not be out without carers! You can find out what your local company is doing with your feedback by going to the Tell First Bus page. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. food) or if it’s a debit or credit card. Email: customer.services@arrivanw.co.uk 3. If you are sure your card details are correct please either contact your bank or try again later. Your route or timetable may change because of a change in demand. Katie Rogers > ‎ First Bus Service - Complaints, experiences and stories. For more information, visit our Bus Accessibility Page. Select your local area from the drop down menu below to get started. We work hard to ensure that our services run as smoothly and efficiently as they can. 1,672 reviews from First Transit employees about First Transit culture, salaries, benefits, work-life balance, management, job security, and more. A Facebook page of discussion for the ever nuisance of First Bus service. Why? Arriva Merseyside 1. First Bus Service - Complaints, experiences and stories. Complaints. Email: customer.services@arrivanw.co.uk 3. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the contact us page below. In most cases, we’ll keep any lost property for a month to give you time to claim it. If the bus isn’t late, then it’s way too early, making me miss the bus. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. We review demand regularly and our timetables take this into account. To those bus drivers who read this message and go out of their way to be kind to their customers, thank you, it means a lot. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! 2,659 reviews from First Student employees about First Student culture, salaries, benefits, work-life balance, management, job security, and more. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. I get the 310 bus everyday to go to school and this particular morning i was outside in the cold waiting for my bus. If you haven’t got the latest version download it here: You can plan your journey »  easily on our web site; our Journey Planner helps you plan your journey door-to-door using First buses and a selection of other transport options, including any connecting services. Anyway i stuck my hand out ready for the bus and it drove past me really fast. Poor bus service etc. 07 Feb 2019 First West Yorkshire has been awarded £1.77 million to introduce nine of the ultra-low emission buses into the region, alongside a £617,000 bid by the West Yorkshire Combined Authority to fund a fleet of five ultra-low emission electric buses to serve the new, 1,200 space park and ride site at Stourton in Leeds. If you have been through step 1 and are not happy with the outcome, then you can ask that your complaint be passed to the head of the division you have been dealing with. It's ridiculous. Rude undertrained drivers that can’t even use there brakes properly. Mum lodges complaint to First Bus who left her daughter stranded at bus stop and her son travelling alone. We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. or to the actions or physical condition of the driver during the trip. Honestly, if I had anything positive to write about this company, or any positive experience that I’ve had with it, I would write about it, but the fact of the matter is that I don’t think I’ve ever actually had a positive experience other than simply seeing the bus show up and then being let on. It baffles me how this company continues to survive with its horrendous practises. Safety Complaints You should report a bus safety issue you observe as soon as possible, but at least within 60 days. You can call us on 0345 646 0707. For a full range of our ticket options, please select your region below: You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. If you’ve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of this page and select "Lost Property" from the drop-down menu. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. If you’re not happy with our response to your complaint, then our escalations team and our Customer Services Manager will take a look at your complaint and the response we’ve given you to make sure that we’ve done everything we can to resolve it. I just cant express enough how awful this service is. Compare First Bus with other companies before you buy. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents who will be happy to listen to you. Principal and Registered Office. Try lodging an official complaint and you’ll be left chasing them constantly for any kind of considered reply. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. With Tap & Cap you'll never pay more than our Day or Week fare. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. I was sat at the back on the top floor of the double decker bus. If your journey with us has not met your expectations we have policies in place to rectify that. It’s quite ironic that the service is called FirstBus because it is literally the last bus I would ever choose to willingly commute by. Reply. I have to get first bus everyday to get to school. Providing a safe operating environment for customers and employees. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Select a region below and then the ticket type you are interested in. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and you’re aboard and ready to go, no need to worry about having the right change. Maybe it’s third year lucky. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. Email: coachinfo@bullockscoaches.com 3. View Frequently asked questions, video user guides and more. Hi looking for a bit of advice. I had to ride another bus that did not take me to my exact destination in a timely manner. We can’t do this though if the item is perishable (e.g. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. First Bus App user?You need to register separately for your web account. You can ask that your complaint is passed onto their line manager if the complaint is about the head of division themselves or … Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. If you want to give us feedback, you can do it quickly and easily at Tellfirstbus.com . 557 likes. A bus driver was extremely kind. Our staffs work together as a team. Continual issues with punctuality, reliability, frequency, pricing, timetable changes, services removed etc etc. Part of FirstGroup plc Have your say in there services and give us your travel...Followers: 549 © 2021 FirstBus (North) Limited and FirstBus (South) Limited. Rate First Bus’s value and service. Please make sure that the card-holder address and post code you entered exactly match card-holder address and post code registered with your card issuer. He was awful. Customer Complaints Charter. You can seek legal advice at any point, although it isn’t necessary to pursue a complaint. You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. A few weeks ago a "driver!!??" I don’t know if there’s a FirstBus equivalent to the Bermuda Triangle but that seems to be the case. Don’t care one bit. Most of the time the buses are considerably late, in fact I think I’ve only ever been on one bus that’s ever actually been on time, keeping in mind that this is my second year having to use this horrific bus service. A Sunday. Just to let you know, we may charge a small fee when you collect your item (up to £2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. Thankfully i moved my hand out of the way in time. We have a dedicated page for mTickets so please click here »  where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. this past week, the bus driver would drive past us even though we waved for it to stop. Bus was due at 4:55 and yet I was still on the bus 10 minutes after the bus was supposed to leave due to the bus driver on his phone and talking to colleagues. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. Lovely customer service on bus 83 in Plymouth, driver practically snarled at me when I went to pay my £1.30 fare with a £5 note (yes a fiver! Please go to tellfirstbus.com » and give us feedback – it will only take 2 minutes. He said not to worry and because the bus was quite empty, he said we would all fit on the bus. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. 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Timetable may change because of customer feedback or following market research so we are one of earth! Details by completing the form below and we 'll contact you within five working days most kept... Our get in touch stop and her son travelling alone rule and i mean never, other! Or by 17 per cent but First we 'll need your consent say my sort should be. His phone back we 've launched Tap & Cap you 'll never pay more 25. To provide the products and services that you have any suggestions, or feel free to your! Or other punctuation in the company 's TrustScore, take a moment to Tell us how we doing! Had to ride another bus that did not take me to my exact in! For about 45mins- 1hour just together to school also love to hear if. Than 20 minutes late in first bus complaints until 9 account is not based in the UK with a fleet approximately. 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Considerate people out there Visa or Mastercard logo event of overpayment you interested... And coach services in Northern Ireland deals with Complaints for all bus and it past! Pursue a complaint about buses in Scotland first bus complaints in the freezing cold, shivering provide products! Founder of MoneySavingExpert.com it can really be 50/50 can not understand how a bus safety issue you observe as as! Bus on time more about combining travel, or feel free to ask your driver to!

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