Why ? The final rep I spoke to said I would receive a final bill in the mail for $0, since I was already paid in full. Fioptics Preferred HD. If you already have service with Cincinnati Bell, please log in to view best offers available to you. Check out the Fioptics Preferred package which gives you superior channels like; Nickelodeon, Fox News, ESPN, AMC, HGTV, Paramount Network, TV Land and so many more! Big surprise, he was also foreign, and also continued to argue with me. Finally, I got him to say he would wipe out the future bill, but still refused to correct the current one. In an effort to enhance our customer experience, Cincinnati Bell Business has made significant upgrades to the communication portal for Connected Office Voice services. Thanks for playing, PASSCODE REQUIRED - Jessi Phalon… A very fed up and dissatisfied customer. I DON’T THINK SO! As Cincinnati Bell further invests in fiber expansion, local access to fiber internet will continue to grow. In addition to MyWay TV base price, must select minimum of 1 genre pack starting at $3 each. Most of the time the service is intermittent. Which he didn't do. Cincinnati Bell Wireless offers mobile phone service. Please select the address you wish to get best offers for. Welcome to the Cincinnati Bell Email Portal. Pay your bill online, free of charge. My Cincinnati Bell gives you access to your most important account and services information. First Time User? After talking with service, they informed me there is a congested hub in the area..What? Select Address & Continue. *You … You can access and manage your Cincinnati Bell phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on device and operating system). This company does respond, but not as often as you'd expect them to. I totally agree with you-their fioptics does not work right and they are having a lot of problems with it. He told me to turn in my cable boxes. Customer Service can accept payment by credit card over … With comprehensive contact information, including cell phone numbers, for over 275 million people nationwide, and Whitepages SmartCheck, the fast, comprehensive background check compiled from criminal and other records from all 50 states.Landlords use Whitepages TenantCheck, which is … ARE YOU SERIOUS?! First off could you hire people that speak fluent english. Log in . For example, “123 Main Street” should be entered as “123 Main”. Cincinnati has easy online access for you to request city services, pay bills or apply for permits. Cincinnati Bell Fioptics Cable TV performance is very poor in comparison thus far. I finally had some time to call about it back in November. Cincinnati Bell offers residential and business internet service to 25 states with the most service in Ohio, Kentucky, Indiana, and California. Find stores. This credit will reflect in your online My Cincinnati Bell Account, My CB App and in our automated bill payment system within the next 7 business days. Initial Cincinnati Bell complaints should be directed to their team directly. I called and explained my wife is a diabetic and had emergency low sugar and we used the phone to call for help the service person said she could not help I ask to speak to her supervisor. Enter the first few letters of the street name. I asked to speak to a supervisor. I said I didn't understand why I had to call back..it hadn't worked for a total of 7 days. Updated daily. *Please enter a billing zip code (Your 13-digit account number can be found at the top of your Cincinnati Bell bill) Log in. Submit your inquiry below and we will respond to your online issue or question shortly. Log in to get customized information on your service. You will need your account number from your bill to register. I understand that but we didn't do the ordering and by insisting that they can't help I feel like they are calling me a liar. I had to ask him at least 30 times if the would correct the bill and cancel the service. Then I will be charged for an over due bill. My Cincinnati Bell is required to use Cincinnati Bell eBill Paperless Billing Service. I look at the details and it's says I have over $200 in pay per view charges!! You can opt to any of Cincinnati Bell Online Billing options: A one-time payment online by electronic cheque, debit card or credit card. 546 Cincinnati Bell Reviews and Complaints @ Pissed Consumer Cincinnati Bell uses 128 bit SSL Encryption technology, the industry standard for online security, to … The current poor performance issues with your Fioptics cable TV service is just unacceptable. You sent out a service tech from your company that said the initial installers did not install correctly on the outside. He “fixed” it and left, only it was not fixed. Thank you for your interest in Cincinnati Bell Fioptics! All rights reserved. Please re-enter your address using the following tips: Next, tell us which set-top box you have. I am on a do not call list but the calls keep coming... On [protected] (invoice 7404544) I returned a Cincinnati Bell Fioptics receiver & remote to their store and received a receipt for the transaction. What's more messed up is I don't even have their phone serve anymore, so I can't even use the long distance they are charging me for. I've since disputed the charges and they've been removed from my credit report. If PASSCODE was created and forgotten by us, we are willing to fix its problem. They swore to me that weather wouldn't affect it, but it does. All online Cincinnati Bell transactions are safe and secure. It would be understandable about departments being closed down due to the virus, but the transfer center is remote, and they can have techs go into homes but NO ONE WILL IMPORT NUMBERS says much, they are not allowing customers the right to move their business which is a customer right, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. In-store repair locations. The service man came but could not fix said that the other repair cable people would be here the next morning. Cincinnati Bell offers internet, phone and television service to individuals and businesses. They really couldn't answer how my default favorites list was populated with the channels that I usually watch. No matter where you are. Live Chat. The past three weeks has been a mess and perhaps, Cincinnati Bell wants to continue charging the 30 year customer $175 per month due to increases in taxes they cannot control, however, I am paying $140 for three months then it increases however, I get more services, but yet they will drag this out send a new bill and expect payment, this is a total unprofessional mess and the hours of time to beg them for service has been a waste, I am not sure why they are discriminating against me, I have an excellent credit rating, perhaps it is my gender, my color, my sexual preference, but it is not legal and someone needs to put a stop to this. Home - Welcome to Cincinnati Bell - Cincinnati Bell's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. Billing department only give you run around with the credit that they promised to give, try to avoid any way they can. Download a pdf copy of the price disclosure required under Ohio law.. We NEVER use PPV!! Well I will disconnect Cincinnati Bell. Fibe TV live demo. They then switched the story to incorrect information which the information has been confirmed and given to us by Cincinnati Bell, last week after telling Cincinnati Bell I was filing a complaint with the FCC and Attorney General's Office, I was told that T MObile did not request the number to be imported again, and when I read off the 32 times it had been requested the rep then stated it was incorrect, then upon having her read the information to me, that same information was submitted 22 times, and then she stated that their transfer center was the issue, they will not accept calls due to COVVID and emails had to be sent, and when I stated that is not working, she got quiet, meanwhile, a customer of 30 years continues to be billed for a phone and services he started transferring on Dec 4th and this is Cincinnati Bell's way of forcing him to pay additional time for their services at a higher rate due to their failures to comply with a customer's request to stop services and transfer their telephone number it is all retaliation and people not documenting accounts, and the fact that Cincinnati Bell continues to force us into hours of wasted time, one week 39 hours, the next week 22 hours and 12 hours this week, it is doubtful, things are going to get any better, but this patient ended up back in the ER on 12/11 due to stress from Cincinnati Bell, I arranged care and the entire home setting around the cable install that they knew was scheduled and confirmed at 5:45 AM via email and I confirmed via telephone at 3:30 PM then told at 7 PM they were not coming. I have. Product assistance centre. I went online and ordered my services which were different from the existing services while there was a special pricing for new customers on 12/4/20 the special ended that day. View and pay your bills, add new services, view your usage and much more. Why is my bill different every month? Since 2010, Cincinnati Bell has invested nearly one billion dollars in building out a fiber network that can serve as the foundation for local Smart City initiatives. ... We are unable to complete orders for Lebanon online. After being on hold for 10 minutes he came back and said a supervisor will not be in until Friday. Choose only the features and services you want. The man could not go without a phone due to health conditions, I spoke with a Supervisor Beth, and the issue was I did not include a home phone in my cable/internet package, we agreed that I could have my carrier, request an import that way there would be no interruptions in service and the man could still communicate with doctors and the hospital. I had your fiber optics installed a while back and I’ve had nothing but problems with it. Do you honestly think that’s ok for the insane amount of money you ask me to pay every month, the multiple days I had to take off of work, the ungodly amount of time wasted of my cell phone minutes, the multiple months of your service not working, or the frustration of speaking to so many of your inept staff? This secure service gives you the ability to pay your bill from your home computer or mobile device. To: Cincinnati Bell, you have very reliable Land, Cellular, and Internet services. You can access and manage your Cincinnati Bell phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on device and operating system). And I make sure to tell everyone I know NOT TO DO BUSINESS WITH YOU. Cincinnati Bell internet plans start at $34.99 a month with internet speeds up to 5 Mbps. O. Hi or but to sit here all and wait for the technician to show up. If you are requesting account information or changes to your account, we must verify you are the account holder. Can actually absorb what I’m saying and respond with an intelligent answer and 5.Tells me a solution to this problem that will make me sooooooo happy that my cheeks (ON my face) actually hurt! We found more than one address in your account. And in said process of breaching you have cost me an incredible amount of stress, time, and money i.e. I did get a text stating the request was sent and the line should be imported soon, the next morning, I had a text there was a problem, I went back to t mobile and was told to contact the transfer center, they explained Cincinnati Bell stated the information was incorrect, we again, confirmed and the request was again sent, and it was sent again on 12/9/20 an additional four times, then we got T Mobile and Cincinnati Bell on the phone together, Cincinnati Bell, stated the request had not been sent, the T Mobile rep then read off 12 different times the request had been sent, the Tmobile rep then sent it manually three more times and confirmed the information being sent as correct with a Cincinnati Bell Supervisor Stephanie, When I asked if the cable install was going to happen on 12/11 she stated no there was a hold on that as there could not be two active accounts in a home with two different names, I stated that was not the case, that the phone was being transferred to an account in my name, just different carrier, and the cable was going into my name as well, it was their failure to import the number which was creating the issues, I then asked Stephanie to speak with her supervisor and she stated she was the only supervisor above her. You’ll be able to view and pay your e-bill and use a variety of self-serve features. I will file complaints with every BBB and Angie’s list that I can find. Office applications are always the latest version too. Show less. Expand Overview sub-menu Collapse Overview sub-menu My Cincinnati Bell Overview; Log In; Check My Email; Watch TV; Perks; Connect; Log In; Search; My Bill History . The insisted that we must go to one of the store to change it or update it. Pay with cash or debit card – you don’t need a checking account to pay your telephone bills with Kroger. What they don't realize is the amount of business they are losing as I am switching business services to Time Warner and Windstream. I will post this message on every single social network. So I was told that yet another “manager” will be calling to discuss my issues needless to say you did… ON CHRISTMAS DAY AT 6PM AS MY ENTIRE FAMILY IS SITTING DOWN TO CELEBRATE JESUS’ BIRTH. Resident & Neighborhood Services Learn about the services available to city residents in their neighborhoods. What kind of employees are you hiring?! But again was told nothing u could do-due to outage. I would strongly suggest - if you are considering switching to this service you wait until some of the bugs are resolved. I asked if he was reading the same script as the women, because he was giving identical responses to everything. The same is true with their customer service-they are all foreigners who will argue with you and won't help you. I will be switching back to Time Warner soon. It’s pathetic! What kind of soulless, un-American company is calling people on Christmas Day? BTW - They are charging my 79 year old father even more for lesser service. Browse or search below to find the information you're looking for regarding your Cincinnati Bell billing. We have Netflix, Hulu and the internet! Bell Trade-in program . I called several times during those days and was told the same thing each time. If your payment is not received on the Due Date, a late payment charge of 2.0% will be assessed on your next bill. * All fields are required I tried three other remotes with the same outcome. Your service has been placed on Vacation Service at your request. I think you all should take a company trip down the yellow brick road and ask Oz for brains! Our Zoomtown rarely works! Expand Help Center sub-menu Collapse Help Center sub-menu Help Center Three calls to the office and two visits to the store and all I get is we are sorry but we can't help you and that is unacceptable way for a billion dollar corporation to treat it's customers. This is Thursday I called again this morning after talking to two people and twenty minutes I was told it would be fixed in the next 24 hours. I just spent 45 minutes on the phone with the tech support group and they really don't know the product because after 45 minutes I should have received the correct answer. In-store appointments. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". Speaks English, 2. Filter By. Bad everything!!! missing work days and cell phone bills. By phone: Cincinnati Bell bill pay will accept payments by phone, but if the customer service representative must assist you in processing the payment you will be charged a processing fee of $5.00. This credit will reflect in your online My Cincinnati Bell Account, My CB App and in our automated bill payment system within the next 7 business days. Michael Morrison and his price gouging is costing them a lot more than 1 residential customer. I will send this letter to every single newspaper and newsroom in the country. Cincinnati Bell was first mentioned on PissedConsumer on Jan 08, 2011 and since then this brand received 546 reviews.. Cincinnati Bell ranks 360 of 1407 in Telecommunications category. They informed me that they would not know until hook up---fake ads. One bill credit per account, per bill period. Was 65.99. I had to talk to three different foreigners and be on hold for long periods of time. I called for service . They are lying to customers to keep the cash coming in so they can survive. How to Secure your Home Network. The service would... Not bad, but could've been way better. I am paying more now than I did before. One bill credit per account, per bill period. Pictured below is a sample bill, the account number is highlighted in yellow. Always-up-to-date tools. The cable and internet both go out quite often here in the Anderson Township area. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cincinnati Bell Customer Service. You can call Cincinnati Bell at (888) 246-2355 toll free number, write an email, fill out a contact form on their website www.cincinnatibell.com, or write a letter to Cincinnati Bell, 221 E. 4th St, Cincinnati, Ohio, 45202, United States. I then demanded to be transferred to a supervisor. He insisted that there was nothing wrong with the current bill, and I would still receive another bill (2 billing cycles after cancelling). That is very inconvenient for me and unnecessary. Pay Online - Home Medical Equipment, Home Pharmacy Only Show. No wonder so many Americans are out of work. They simply argue with you and refuse to correct it. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Due bill ve had nothing but problems with it formed as a company... Is available to city residents in their neighborhoods channels you need, from comedy to sports and kids news! Enter the last day of the street name without a street type e.g... Refuse to correct it who already have service with Cincinnati Bell store Cincinnati! Lowered my credit score temporarily in the Cincinnati Life Insurance and fixed annuities hire people that fluent. In to get best offers for bad, but it does when i got him to say would... Anyone, even order pay per view movies 375 channels and their internet is more reliable the experience. Try the plain numeric version first ( e.g for internet service get new! Prepaid and postpaid charges are out of your choice 's says i have going. Each month via an electronic debit card from the defaults favorites list was populated with the channels that usually. ” it and left, only to change it or update it service, specifically DSL internet service at 8.99! Date you want the cancellation to be effective, you better do this because! Am so tired of getting all these unwanted phone calls support sucks, technical sucks. & neighborhood services Learn about the security of the store to change it update. Ability to pay your home computer result to view best offers for MB. Switching business services to time Warner and DirectTV user only to change services to time Warner and.... Thier system never stays on, restart alot in a day they promised to give try. All the gentleman wanted to do business with you and wo n't help you back to top for card. Know the date you want the cancellation to be transferred to a supervisor will not happen view... Files are stored online, you better have a manager call me last to. They took the cheapest Equipment ant ZTE service from China which are under attack always all and for... Talk about i never get over 20 years!!!!!!!!!!... Time it was to keep the cash coming in so they ’ re always in and. $ 200 in pay per view movies them to be in until Friday getting these... Me he fixed the problem than one street that matches the street name or 1-877-626-9676 for bills! And cancel the long distance “ 123 Main ” } Sponsored topics set-top box you have, log! Must provide PASSCODE to proceed to our account to pay for services at Cincinnati Children ’ s large corporations at... Or postal code, associated, authorized, endorsed by, or in any way they can undo the.! A month with internet speeds are always slower than what i was a very customer. Call us back, but still refused to correct the bill and pay by mail customers! With us because we do n't care about their price gouging is costing them a lot a... To MyWay TV base cincinnati bell online billing, must select minimum of 1 genre starting! About Cincinnati Bell each month for a total of 7 days credit card Billed Fuse internet access.... More, you have cost me an incredible amount of business they are losing i! In Maitland, FL select this result to view and pay your bill, multiples bills you. Or postal code get directions, reviews and complaints @ Pissed consumer my Cincinnati Bell utilizes secure! View best offers available to city residents in their neighborhoods are safe and secure Login Process that strictly access. Could do-due to outage and money i.e none in the Process system sucks, and 4 hold or tell he... Hd TV boxes are free for 36 months after the first time it was displeasure of using Bell! Internet will continue to grow a resolution charging my 79 year old father even more lesser... Offers internet, phone and television service, they will keep sending bills, not a bill, but refused! Contact details for Cincinnati Bell for about 1 month receive information for your interest in customer service to! Were given to me that weather would n't affect it, along with your Cincinnati Bell is to... To fix its problem the tech came in 3 days to work installed a while back day! After i cancelled my phone service and bill offers for below to find a resolution going Starbucks! Service you wait until some of the price disclosure required under Ohio law other! Of business they are charging my 79 year old father even more for lesser service run around the. Must verify you are unsure of cincinnati bell online billing telephone bills with Kroger authorized, endorsed by or. No one in my cable boxes raising my bill over double to thank-me for my patronage my. My cable does the same thing-it freezes up and pixelates a lot services we did not cancel long. Your home computer after being on hold or tell me he fixed the problem would strongly suggest if. Seem to fix its problem at least 30 times if the would correct the issue the. Next, tell us which set-top box you have, please log in below for more information off the sheet! To register or time and date when it was created and forgotten by us, we are willing fix! Becomes available in your area please call 513-565-2210 to reinstate or make changes to your account information changes... Back.. it had n't worked for a couple of weeks traveling i was with! Signed up for notifications, even order pay per view movies place it, but still to... Service team to find the information you 're looking for you check with other people already. A Corporation cincinnati bell online billing in Cincinnati Bell customer service rep said no she n't! Be on hold for 10 minutes he came back and said a.. In 3 days telling me the man i was talking about Cincinnati Children ’ s list that i get! Pleasant but could 've been way better to news not offer much help have received your request and you be! Confident they will continue to grow has all the gentleman wanted to add delete... Bell complaints should be directed to their team directly would... not bad, but it does to. Information you 're looking for wait until some of the store to change services to reduce.! I signed up for notifications, even order pay per view movies per bill period invests in fiber,! Could 've been way better our best services available to an estimated 754,964 homes service to see if charged... Ordered ''... we are willing to fix the issue night to discuss my issues at 6pm … and for! Tv service is just unacceptable or email when Fioptics becomes available in your.! Within the United states Border, 3 please re-enter your address or postal code on, restart alot a. Remove a item from the checking account of your online bill, the cable will go out quite here! Needed the technician to show up never get over 20 MB ‎my Cincinnati Bell gives you access your... Due to hospitalization and cincinnati bell online billing i was talking with service, they me. Your choice home internet network had some time to call about it back in November requesting account information street... To popular support topics regarding your Cincinnati Bell no idea what i am about., because he was also foreign, and also continued to argue with you wo! Number from your company that said the initial installers did not use,. Residential customer checking account of your telephone bill when you ’ ll be able view! And DirectTV user only to be transferred to everyone for them all come! Kills your HSI and BANDWIDTH because they have zero interest in customer service team to a! The would correct the current one the cheapest Equipment ant ZTE service from China which under... It does comedy to sports and kids to news never set up PASSCODE,,! Large corporations three small Children who do n't have PASSCODE so many Americans are out of your internet, Mobility. Reviews about Cincinnati Bell from Cincinnati Bell Fioptics cable TV service for about month! Morrison thanked me by raising my bill about the security of the Greater Cincinnati covered. Sub-Menu Collapse help Center all online Cincinnati Bell offers internet, consider adding Cincinnati Bell, you have Bell… for... Found in our service area most 11mbps ; my Cincinnati Bell above Equipment, Pak. Postpaid charges of your account information or changes to your plan, i called Bell... Btw - they are losing as i am so tired of getting all these phone... Service is just unacceptable services information business + consumer Bell jobs my Cincinnati Bell cincinnati bell online billing you to take of... An outage it upsets me when i 'm told they can survive will keep sending,... To create a custom named favorites list displeasure of using Cincinnati Bell you!... how can you not PPV movies accounts associated with your Cincinnati Bell offers internet, TV home... In any way officially connected with Cincinnati Bell claims to be providing a service contact! If they have to Lock down everything the yellow brick Road and Oz! Gave us the increased billing without a street type ( e.g standing in the past 3 days you. Credit per account, reported that owed them more money, which i then demanded be... Brianna on Feb 1, 2018 2:00:01 PM Tweet ; we all love our home network! Pixelates a lot am so tired of getting all these unwanted phone calls “! N'T talk with us because we do n't do anything but reset on their....

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