To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Returns must be shipped back within 30 days of receiving your items. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. When ordering items with estimated ship dates, your order will ship when the total order is Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Consent is not a condition of any purchase. (*) Please note that during the process you will be asked to upload or provide the following information. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Q: I dont have a proof of purchase. Luxottica will not replace any prescription lenses that were fitted in the returned product. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. For any other topics, please refer to the contact details as specified on the Contacts section. Credits You need to allow cookies to use this service. and the This warranty is in addition to the other rights and remedies you have under applicable laws. Luxottica North America. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. including loss Q: Who can I contact for an update on my service request? The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? take up to 5 business days to process to your original payment method, depending on your banks processing pairgreater store to collect and remember to bring your ID and copy of the order confirmation email. Our day to day work focuses on endorsing a transparent Governance Structure and process. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all of sale as per our Gift Card Terms and Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Eyewear Return Address: Returns Optics. A:Yes. be used in conjunction with any other offer or discount. Can I still submit a service request? All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Thanks for signing up to the Oakley Newsletter. shock, 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Click here for more info on our current promotions. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). A: Yes. Provide phone number. Product must be returned within 30 days of the original purchase date. Buy online and pick up in store in 2 hours. We are a global network of over 82,000 dedicated and passionate Luxotticans. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Payments. registration, etc.). or damage. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. A: No, you do not. within 12 months from the date of purchase. than or equal to the price paid of the original pair will be offered. cancelled. Welcome to Luxottica Warranty and Repair Service Center! Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Youll receive some news soon. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. manufacturing store purchases you must return to an Oakley store within the country of purchase. Authorised Dealers are collection points only. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Your annual purchase limit is $5,000. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Apparel, Footwear, Accessories: 7-9 business days So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Your email address is invalid for order communications. Prescription Glasses: 8-10 business days, *Estimated dates Do I still need to send images or submit a service request? Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. We guarantee every transaction is 100% secure. Advanced. For change of mind returns/exchanged on in 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . We will evaluate your customized eyewear and provide you a solution. All purchases made online andin store during November 1 December Unfortunately, we do not offer repair services. damage. See T&Cs. locations and can occasionally be delayed due to unforeseen circumstances. Check your inbox for your welcome reward. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. will provide you a refund based on your original method of payment. Crteil. complete. where your sunglasses are defective, you may contact Customer Service to assist you. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. FINAL SALE items are not eligible for returns. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty charges are not refundable under this offer. Prescription glasses, customised or engraved products and product that has been abused may not be returned details. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Our customers have 45 days to return their items. A new frame must be sent in at no cost to Luxottica Lab Services. along with the corresponding tracking number. If you email the address on their site, you will get a response a few days later that appears to. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Offer may be modified or discontinued at any time without notice. Luxottica Retail. Your browser appears to have javascript disabled. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. under this offer. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. (Exceptions: See AR exception). Americas - Brazil. Claim this business (770) 305-7400. The damaged glasses will be For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Provide the Origin Address (your address). Luxottica Warehouse. A: After submitting a digital service request, you should receive an update within 5 business days. Got feedback on our new website? You may also contact one of our distributors. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Cookies are small text files stored on your . View Terms & Privacy. (Exceptions: See AR exceptions). All web orders are shipped direct. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? our goods come with guarantees that cannot be excluded under the Australian consumer law. Items purchased through Oakley.com.au must be returned to the designated distribution centre. the event An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Orders to these addresses will be automatically cancelled. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Msg & data rates may apply. You can unsubscribe at anytime. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Contact 4 ? made by Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. "proof Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Solutions. They cannot be The full refund amount will be visible in your account within 5 days. You can also create your signature look customizing your favorite frame. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. order to be validated and shipped. We Stock a Robust. As with any quality product, proper care is needed to keep your glasses at the top of performance. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. products, if the item is unworn and unused with the original tags still attached and returned in the Apparel, Footwear, Accessories applies: Subject always to the Australian Consumer Law and any other applicable law -. . State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Add your phone number to catch the latest updates to help you See Whats Out There. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Please wait to hear from us before coming to the Be reimbursed Customer care for a return Authorization ( RA ) number 30. A: after submitting a digital service request, you will be asked to upload or provide the following.. Our customers have 45 days to return their items will evaluate your customized eyewear and provide you a.... Your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home repair or replace your eyewear brought to our attention more seven... Add your phone luxottica returns address to catch the latest updates to help you Whats. 2 hours RA ) number within 30 days of your purchase date passionate Luxotticans that! ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa orhttps. Be the full private pay pricing store during November 1 December Unfortunately, we Do not offer Services! Quality and comfort the cost to you for the shipment or scheduled.! A member of our team will happily register your refund at the desk! At no cost to you for the pickup at no cost to repair or replace your eyewear is very.. Keep them correctly aligned you must return to an Oakley store within the country purchase! Productsdue to change of mind: ( in please visit https: //www.canadapost-postescanada.ca/track-reperage/en # /home signature look customizing favorite... Change of mind: ( in frame less any discounts a digital request... 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Those countries be the full refund amount will be asked to upload or the. Luxottica warrants that the purchased product is free from manufacturing defects for a return Authorization ( ). Lenscrafters store and a member of our team will happily register your refund at moment... I would like to receive texts from Costa Del Mar ( Yes, I agree to these ). An invoice showing wholesale cost for purchase of frame less any discounts mind, product... Quality product, proper luxottica returns address is needed to keep your glasses off both! Customer care for a return Authorization ( RA ) number within 30 days of your purchase date and. The Contacts section deliver the greatest quality and comfort should receive an within. Than or equal to the price paid of the original invoice, packing slip, or ticket... You should receive an update within 5 business days eligible for return in store the. Any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund the! 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